Frequently asked legal and account questions
If your location changes to a region where local law does not permit account access, we will notify you and freeze your account pending verification. You can withdraw your remaining balance during this period. We do not delete your account data; it remains accessible for regulatory purposes.
First-time withdrawals require identity verification and can take 2–5 business days depending on documentation completeness. After verification, subsequent withdrawals to the same DANA, OVO, GoPay or QRIS account clear within 24 hours. Bank transfers may take 1–2 additional business days.
Yes. Submit a formal data request through your account settings or email our support team. We compile your complete account history, transaction records, personal details and payment information into a downloadable file within 7 business days at no charge.
We store your identity details (name, date of birth, ID number), contact information, linked payment accounts, transaction history, device fingerprints for security, and your gameplay session logs. All data is encrypted and accessible only to you and our compliance team when required by law.
Navigate to your account settings and select 'Close Account' or contact support via email. We process closures within 5 business days. Your account becomes inaccessible immediately, but data is retained for 7 years per Indonesian financial regulations and cannot be restored.
We never store full payment details. Only tokenized references are kept on our servers. All transactions are encrypted. Payment processing is handled by registered Indonesian payment gateways that meet banking-security standards. Your payment credentials remain with your provider.
Contact our support team immediately via live chat or email. Change your password from any secure device. We investigate all account-access incidents within 24 hours and can reverse fraudulent transactions where documentation supports your claim. Document all evidence and provide it during the investigation.
