Frequently Asked Privacy Questions
Yes. Log into your account, open Settings > Personal Data, and you'll see your name, email, phone, address and payment methods on file. To download a full report of all data we hold, including play history and cookies, contact our live chat team with your account username and we'll email it within 48 hours.
Your transaction records stay in your account dashboard for as long as your account is active. If you close your account, we keep archived records for 2 years for tax compliance and dispute resolution, then delete them unless local law permits or requires longer retention.
Only our payments team and the payment processor you selected (DANA, OVO, GoPay or QRIS) see your payment method details to process deposits and withdrawals. We never share your full account number or payment credentials with advertisers, marketing partners or other games platforms.
Reset your password via the login page email link immediately. If you think someone else accessed your account, contact our live chat team right away—we'll review the login history, freeze your account and help you regain control within minutes.
Yes. Session cookies remember your login so you don't re-enter it every page. Preference cookies save your language and game filters. Analytics cookies help us see which lobby sections load slowly. You can clear cookies anytime in your browser settings without losing your account.
Yes. Contact our support team via live chat or email to request account closure. We'll delete active data immediately, though archived records (needed for tax or dispute rules) stay for 2 years. After that period, all your personal data is permanently removed from our systems.
If we discover unauthorized access to your account or personal data, we notify you within 24 hours via email and in-account alert. We detail what data may have been affected and steps you should take (reset password, monitor your payment method). We report breaches to relevant authorities where local law requires it.
